Temple Cloud Circus – Booking, Attendance & Conduct Policy
At Temple Cloud Circus, we put a great deal of care into creating a supportive, inspiring space for everyone who joins us.
Our policies help keep things fair, consistent, and respectful for all students, families, and team members.
Thank you for taking a moment to read them carefully before booking.
Payments and Cardholder Responsibility
All bookings with Temple Cloud Circus must be made by, or with the full consent of, the legal cardholder. By completing a booking and submitting payment, you confirm that you are the cardholder or that you have full authorisation from the cardholder to make this payment. The named payer accepts full responsibility for the transaction and agrees to our refund and cancellation policy.
In the event of a PayPal or bank dispute, the cardholder remains liable for any payments made with their authorisation or through shared access to their card or account. This policy is in place to protect both clients and instructors and to maintain fairness in our scheduling and administration.
COVID-19 Lockdown
If classes, tickets, or courses are unable to go ahead due to a government-enforced coronavirus lockdown, payments will not be refunded.
All tickets, products, courses, and training sessions affected will be frozen until the lockdown has lifted and new suitable dates or rescheduled show times are confirmed.
Rehearsal Attendance
We put a huge amount of preparation and care into our shows, and every rehearsal is an essential part of ensuring both safety and confidence for our performers.
We ask all parents to let us know in advance of booking the rehearsal block if their child will be unable to attend any of the scheduled rehearsals.
This helps us make an informed decision about whether it will be safe and appropriate for that child to take part in the show with the training time available.
If, during the rehearsal period, a child misses rehearsals to the point that we feel additional training is needed for safety, they may be required to book a Missed Rehearsal Session (£95).
This must be:
Booked within 3 days of the missed rehearsal, and
Held before the next scheduled rehearsal.
Please note: Missed Rehearsal Sessions are subject to teacher and space availability, and may not always be possible.
General Booking Terms
All bookings are final and apply only to the course dates booked.
Missed classes cannot be transferred or exchanged, regardless of reason (including illness, injury, transport issues, or changes of mind).
If a student is unable to train physically, we recommend still attending to observe, take notes, or participate in theory learning.
Courses cannot be transferred to future blocks.
For more flexible scheduling, 1:1 tuition can be arranged separately.
Private Bookings & Parties
Private bookings and parties cannot be changed or rescheduled for any reason.
Once booked, all payments are non-refundable and non-transferable.
Temple Cloud Circus may adjust times only if absolutely necessary due to operational or safety reasons.
Professional Self-Training
Professional self-training sessions are available only to those with valid professional aerial insurance.
Proof of insurance must be sent to us before purchasing or attending.
Once booked, these sessions cannot be changed, rescheduled, or refunded for any reason.
Full payment must be made in advance before using the space.
Finance Terms
Payment for each course or block of sessions must be made in advance through our website.
To keep your place in the same class and support consistency within your group, payment for the next block must be received before the new block begins.
Late payment may result in the place being released to another student.
We will send reminders by email, text, or WhatsApp, but timely payment remains the participant’s responsibility.
If you miss the payment window, please contact us to check availability or to join our waiting list.
Please note:
All payments are non-refundable.
No refunds are issued for missed classes or partial attendance.
In cases of policy violations, breaches of trust, or unacceptable behaviour by a student or parent, Temple Cloud Circus reserves the right to terminate services without refund.
At Temple Cloud Circus, we believe in clear communication, mutual respect, and shared responsibility.
Our goal is always to handle situations fairly and kindly, while maintaining the structure that keeps our community safe, supportive, and full of magic.