Temple Cloud Circus – Booking, Attendance & Conduct Policy
At Temple Cloud Circus, we put a great deal of care into creating a supportive, inspiring space for everyone who joins us.
Our policies help keep things fair, consistent, and respectful for all students, families, and team members.
Thank you for taking a moment to read them carefully before booking.
Late Collection Policy
Parents and guardians must collect their child promptly at the end of their class. A five-minute grace period is allowed.
If a child has not been collected after five minutes, a £15 late collection fee will be charged. An additional £15 fee will be charged for every further 15 minutes that collection is delayed.
If late collection occurs at the end of the final class of the day, the instructor will need to lock the building. In this situation, the instructor will remain with the child for up to 30 minutes in the car park(usually in the instructors car), while waiting for the parent or guardian to arrive.
If a child has not been collected and we have not received communication from the parent or guardian, we will attempt to contact the emergency contact listed on the registration form.
If no responsible adult can be reached, we may need to seek assistance from the appropriate authorities to ensure the child’s safety.
Late collections place additional responsibility on staff, so we kindly ask all parents and guardians to ensure children are collected on time.
Payments and Cardholder Responsibility
All bookings with Temple Cloud Circus must be made by, or with the full consent of, the legal cardholder. By completing a booking and submitting payment, you confirm that you are the cardholder or that you have full authorisation from the cardholder to make this payment. The named payer accepts full responsibility for the transaction and agrees to our refund and cancellation policy.
In the event of a PayPal or bank dispute, the cardholder remains liable for any payments made with their authorisation or through shared access to their card or account. This policy is in place to protect both clients and instructors and to maintain fairness in our scheduling and administration.
COVID-19 Lockdown
If classes, tickets, or courses are unable to go ahead due to a government-enforced coronavirus lockdown, payments will not be refunded.
All tickets, products, courses, and training sessions affected will be frozen until the lockdown has lifted and new suitable dates or rescheduled show times are confirmed.
Rehearsal Attendance
We put a huge amount of preparation and care into our shows, and every rehearsal is an essential part of ensuring both safety and confidence for our performers.
We ask all parents to let us know in advance of booking the rehearsal block if their child will be unable to attend any of the scheduled rehearsals.
This helps us make an informed decision about whether it will be safe and appropriate for that student to take part in the show with the training time available.
If, during the rehearsal period, a student misses rehearsals to the point that we feel additional training is needed for safety, they may be required to book a Missed Rehearsal Session (£95).
This must be:
Booked within 3 days of the missed rehearsal, and
Held before the next scheduled rehearsal.
Please note: Missed Rehearsal Sessions are subject to teacher and space availability, and may not always be possible.
General Booking Terms
All bookings are final and apply only to the course dates booked.
Missed classes cannot be transferred or exchanged, regardless of reason (including illness, injury, transport issues, or changes of mind).
If a student is unable to train physically, we recommend still attending to observe, take notes, or participate in theory learning.
Courses cannot be transferred to future blocks.
For more flexible scheduling, 1:1 tuition can be arranged separately.
Private Bookings & Parties
Private bookings and parties cannot be changed or rescheduled for any reason.
Once booked, all payments are non-refundable and non-transferable.
Temple Cloud Circus may adjust times only if absolutely necessary due to operational or safety reasons.
Professional Self-Training
Professional self-training sessions are available only to those with valid professional aerial insurance.
Proof of insurance must be sent to us before purchasing or attending.
Once booked, these sessions cannot be changed, rescheduled, or refunded for any reason.
Full payment must be made in advance before using the space.
Finance Terms
Payment for each course or block of sessions must be made in advance through our website.
To keep your place in the same class and support consistency within your group, payment for the next block must be received before the new block begins.
Late payment may result in the place being released to another student.
We will send reminders by WhatsApp, but timely payment remains the participant’s responsibility.
If you miss the payment window, please contact us to check availability or to join our waiting list.
Please note:
All payments are non-refundable.
No refunds are issued for missed classes or partial attendance.
In cases of policy violations, breaches of trust, or unacceptable behaviour by a student or parent, Temple Cloud Circus reserves the right to terminate services without refund.
At Temple Cloud Circus, we believe in clear communication, mutual respect, and shared responsibility.
Our goal is always to handle situations fairly and kindly, while maintaining the structure that keeps our community safe, supportive, and full of magic.
Policy Breaches, Restorative Process & Conflict Resolution
Temple Cloud Circus works within a restorative justice framework, guided by non-violent communication principles. Where a policy breach occurs, students (and parents/guardians where applicable) agree to engage in a restorative process to support safety, accountability and community stability.
To safeguard other students and protect the learning environment, this process may need to take place outside of class time, and this will be at the instructor’s discretion. The restorative process may include facilitated reflection, a structured conflict-resolution meeting, or specific agreed actions intended to repair trust and enable safe
re-engagement in the space. Temple Cloud Circus has a Restorative Justice Framework which will be followed and explained to all parties where relevant. Participation in this process is required for continued attendance. In cases where a student or parent refuses to engage, suspension or removal from class or rehearsal activities may be necessary to protect the emotional and physical safety of the wider group.
Complaints
If you have a concern or complaint, please email us at admin@templecloudcircus.com
We will review your message and respond as soon as we reasonably can. We aim to address concerns fairly, transparently, and with care.
Weather & Cancellation
We pour a huge amount of work, cost and care into raising our big top and preparing our training spaces. Once the tent is up, the ground is prepared, and staff are in place, those costs are fixed — which means if poor weather affects us, we cannot offer financial refunds.
This applies to all bookings held under the tent, including:
• Show tickets
• Rehearsal bookings
• Rehearsal courses
• Training sessions or workshops taking place in the tent
If we need to cancel because conditions become unsafe — wind, heavy rain, flooding, slippery ground, tent movement or other hazards — your booking will be transferred to a future date or similar event. Refunds are not available, as once the tent is up we simply cannot recover the cost of setup and staffing.
Your support means the world to us, and it helps keep circus alive even when the weather tests our patience (and occasionally our wellies!).
Please also note:
• We cannot reimburse travel, fuel or accommodation costs.
• Safety comes first — if the environment becomes unsafe for performers or audience members, we may pause or cancel.
• Outdoor circus is magical, unpredictable and sometimes muddy — part of the charm, part of the adventure.
By booking or buying a ticket, you share in that adventure with us. Thank you for understanding — you keep the circus in the air.
Level 3 Programme and Free Show Participation
Students who reach the Level 3 programme in a specific aerial discipline may perform that discipline in Temple Cloud Circus shows free of charge.
To qualify for Level 3, students must first complete the required progression through the Temple Cloud Circus badge programme. This includes:
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Level 1 & Level 2 Requirements
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Proprioception Badge (required to progress from Level 1 to Level 2)
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Performance Badge
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Team Ethics Badge
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Circus Kit Badge
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Rigging Badge
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Level 3 Entry Requirement
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A full set of Rainbow Performance Badges in that specific aerial discipline (typically achieved through approximately 14 performances).
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Once a student has achieved the full rainbow performance series and reached Level 3 in that discipline, they are considered to have demonstrated a high level of competency and mastery on that apparatus. At this stage, they may perform that specific skill and apparatus in Temple Cloud Circus shows without paying additional show participation fees.
Free participation applies only to the discipline in which the student has reached Level 3.
We will send notifications via WhatsApp and text about our upcoming events and offers.